Questions?

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Please contact us if your question is not answered via our FAQ

FAQ

Getting started:

What is Yabbu?

Yabbu is a simple yet effective tool that makes meetings more productive, by settling most agenda items before you physically meet or speak to each other.

What is unique about Yabbu?

Yabbu makes participants collect and discuss all viewpoints and arguments prior to the meeting. This creates supported decisions and ensures follow-up actions are carried out!

Can we use Yabbu to replace a meeting?

Yes! Yabbu can process a whole meeting without having it. Widespread consensus shows 20% of our meetings are redundant. However, we recommend optimizing existing meetings first.

How much time do new users need to master Yabbu?

Technically, an organizer needs about 1 hour, and participants need 15 minutes. However, people will keep improving their meeting behavior for months!

Do you provide trainings or workshops?

We offer inhouse and online training courses to improve your meetings and online collaboration. To learn more or have a workshop organized at your office please email us at support@yabbu.com

I’m convinced! What's the best way to get started?

Signup with your team members for an Essential or a Premium account and email us at support@yabbu.com to schedule a short complimentary online training.

What if I invite people that we do not pay for?

If they do not have Yabbu Premium yet, they will start in Yabbu Essential. They (or you) can upgrade the account at any time.

Features:

Can I export a summary of my session?

Currently on Premium accounts it is possible to download a full content pdf of the meeting. We have it on our roadmap to add a meeting summary option.

What types of support do you offer?

Support Requests for Essential account holders are answered on a best effort basis, via email. Typically within 48 hours (Monday-Friday). Premium account holders benefit from priority email support within 24 hours (Monday-Friday). On top of that, we provide call-back requests for more urgent issues.

Pricing, payment & billing:

What are the differences between Essential vs Premium options?

Both accounts provide basic Yabbu functionalities. Typically, most teams prefer to first sign-up for a Yabbu Essential account as the basic functionalities would often suffice. Larger organizations as well governments prefer to use all Premium features to get the most out of their meetings.

Is there a free trial for Premium subscription?

Yes there is! We are currently providing a 3 months trial period in our Premium option which will soon be reduced to 1 month.

Are there any setup fees?

No, we do not charge any setup or termination fees.

How soon can I get started?

Immediately! Signing up takes a minute and once done, you are ready to create and publish your first session! We are happy to help you. You can always contact us at support@yabbu.com

How frequently do I pay?

We both have a monthly as well as a yearly payment plan. Clients paying yearly will benefit from a reduced rate.

Do I get a discount as an NGO / Non-Profit?

Sure you do! Please contact us at support@yabbu.com and we will happily provide you with additional information.

Can I upgrade or downgrade?

Yes. In case of monthly payments, your new plan will come into effect starting next billing month. In case of yearly payments, the next billing year.

What are your refund policies?

As our Premium plan has a trial period, we do not offer a refund past purchase.

What do you offer for Enterprise customers?

Customers with 100 users or more are considered Enterprise. An Enterprise benefits from a discounted rate for a large user base. Additionally we offer features such as White Label, Single Sign-On (SOO) and 2 Factor Authentication (2FA). Please contact us at support@yabbu.com to learn more.

Data Retention & Ownership:

What is your policy regarding my contact data?

Contact data will never be shared with or sold to a third party.

Who owns the data?

A Customer owns and controls all content submitted to their sessions.

How can I request to close my account and remove my data?

Please email us at support@yabbu.com with an account closure request. Ideally, please provide a reason for why you would like your account and data removed.

Performance & Availability:

Do you offer a minimum uptime guarantee?

Over the past 4 years we have maintained a 3-months monthly average uptime of over 99.9% and our goal is to continue the same standard for the future.

Do you take backups of the data?

To minimize service interruptions, we have a disaster recovery program in place. All servers are backed up nightly and backups are retained for a minimum of one week. In addition, all data is mirrored immediately to a standby server in a separate data centre for added security. You can read more about this in our security page.

How do you monitor performance?

We use a combination of software as well as manual reviews to monitor uptime and performance.

Security:

Do you store my financial data?

We do not store any financial data.

How is my data protected? And what security measures do you have in place?

As an ISO27001 certified company, we have extreme security practices in place. Please visit our security page to read more about it.

Technical:

What are the maximum number of participants per session?

We support sessions of up to 500 participants.

What attachment formats are allowed?

All common document and image formats are supported.

What is the maximum permitted file size for attachments?

A limit of 100MB per file applies.

Can I host data on my own server?

Yes, this option is available as a custom add-on for Enterprise clients. Please contact support@yabbu.com for more information.

Do you offer White Label solutions?

Yes, this option is available as a custom add-on for Enterprise clients. Please contact support@yabbu.com for more information.

Do you offer Admin and Single Sign-On?

Yes, this option is available as a custom add-on for Enterprise clients. Please contact support@yabbu.com for more information.

Do you offer integrations with other tools?

We have several integrations on our roadmap. Feel free to email us at support@yabbu.com with suggestions!

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