The Yabbu Team is here to help you!
Please contact us when you have another question.

Getting started

What is Yabbu?

Yabbu is a simple yet effective (remote) tool. With Yabbu, meeting participants process most of the agenda in writing before the meeting, creating room in the actual meeting for what's most important.

What is unique about Yabbu?

Yabbu makes participants collect and discuss all viewpoints and arguments prior to the meeting. This creates supported decisions and ensures follow-up actions are carried out.

Can we use Yabbu to replace a meeting?

Yes! Yabbu can process a whole meeting without having it. Widespread consensus shows 20-30% of our meetings are redundant. However, we recommend improving and optimizing existing meetings first.

How much time do new users need to master Yabbu?

Technically, meeting organizers need about 20 minutes, and participants just 5 minutes. However, people will keep improving their meeting behavior for months!

Do you provide trainings or workshops?

We offer inhouse and online training courses to improve your meetings and online collaboration. Please visit our training page to read more about it.

I’m convinced! What's the best way to get started?

Just sign up with your team members and email us at to schedule a short complimentary online workshop.

What if I invite people that we do not pay for?

If they do not have a paid account yet, they will start in the free version. Taking part in meetings is always free. They can also organize three meetings for free. Upgrading is possible at any time.

Features & Support

Can I export my meetings?

Yes, you can download the minutes of meetings in PDF as soon as they are closed. We are also working on a new feature that allows you to download a summary of the minutes.

What types of support do you offer?

Support requests by free accounts are answered on a best effort basis, via email. Typically within 48 hours (Monday-Friday). Premium account holders benefit from priority email support within 24 hours (Monday-Friday). On top of that, we provide call-back requests for urgent issues.

Data retention & Ownership

What is your policy regarding my personal details?

They will never be shared with or sold to a third party.

Who owns the data?

Our users and customers own and control all data they submitted to their meetings in Yabbu.

How can I request to close my account and remove my data?

Please email us at We’ll start a careful removal process. We would be happy to understand the reason why you send us the request.

Performance & Availability

Do you offer a minimum uptime guarantee?

Over the past 3 years we have maintained a monthly uptime of over 99.9% and our goal is to continue the same standard for the future.

Do you take backups of the data?

To minimize potential service interruptions, we have a disaster recovery program in place. All servers are backed up nightly and backups are retained for a minimum of one week. In addition, all data is mirrored immediately to a standby server in a separate data centre. You can read more about this in our security page.

How do you monitor performance?

We use a combination of software as well as manual reviews to monitor uptime and performance.

Data & Security

Do you store my financial details?

We are working on an online payment service for which we use the best-in-class service to be able to provide maximum safety. We do not store any financial data ourselves.

What are your security measures to protect my data?

We are ISO 27001 certified and have best-in-class security practices in place. Please visit our security page to read more about it.

Technical constraints

What is the maximum number of meeting participants?

We support meetings of up to 500 participants.

What attachment formats are allowed?

All common document and image formats are supported.

What is the maximum permitted file size for attachments?

A limit of 50MB per file applies.

Can I host data on my own server?

Yes, this option is available as a custom add-on for Enterprise clients. Please contact for more information.

Do you offer White Label solutions?

Yes, this option is available as a custom add-on for Enterprise clients. Please contact for more information.

Do you offer Admin and Single Sign-on?

Yes, this option is available as a custom add-on for Enterprise clients. Please contact for more information.

Do you offer integrations with other tools?

We have several integrations on our roadmap. Feel free to email us at with questions or suggestions!

Pricing, payment & billing

What are the differences between Personal and Group?

Both plans provide you with all available features, including advanced features. The difference is in the ability to organize meetings. In the Personal plan you buy this ability for 1 person, while you buy this in the Group plan for multiple people.

Are features depending on the plan?

You always have full access to all features, no matter what plan you are in.

Can I always keep using a free version?

Yes you can! Taking part in meetings is always free. In addition, in the Free plan, you have credits to organize 3 meetings. Last but not least, currently the Personal plan is also free, allowing you to organize unlimited number of meetings during the Corona crisis.

Do I get a discount being NGO or Nonprofit?

Sure, you do! Please contact us at and we will do you a special offer.

What do you offer beyond the plans?

For Enterprise customers we offer additional features such as White Label, Active Directory, Single Sign-on (SSO), 2 Factor Authentication (2FA), and On-Premise. Please contact us at to learn more.

How soon can I get started?

You can start right away! Signing up takes a minute and once done, you are ready to organize your first meeting! We are happy to help you. You can always contact us at

Are there any setup fees?

We do not charge any setup or termination fees.

What if we need help to get started?

Smart thinking. A proper introduction about the why and how is important. We offer tailored workshops about the benefits and principles of smart meetings, to guarantee a successful start.

How frequently do I pay?

We both have a monthly as well as a yearly payment option. Customers paying yearly will benefit from a reduced rate.

Can I upgrade or downgrade?

Yes. In case of monthly payments, you will pay according the upgrade when the next billing month starts. In case of yearly payments, the upgrade comes into effect immediately after changing the plan. We will settle the remaining budget from the previous plan. In case of a downgrade, you will pay accordingly when the next billing year starts.

What are your refund policies?

As you can opt for monthly payments, we do not offer a refund past purchase.

Is ISO 27001 applied to all plans?

Yes, it is. We find it important that you know we do everything to protect your data and that we work GDPR compliant.

Are you ready to improve your meetings instantly?

Can't find the answer to your question?

Download our app:
Google play store
Apple store